Reference

Our Terms and Conditions, Plainly Stated

Before you open an account or make a deposit through bKash, Nagad, or Rocket, these terms set out what we expect from you and what you can expect from us.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredWallet rules includedDispute process explained
st2 Our Terms and Conditions, Plainly Stated
TERMS HELP CHANNELS

Reach Us About Your Account Terms

If any part of these terms is unclear, or if you need to raise a dispute about a transaction processed through bKash, Nagad, or Rocket, our support team handles account and payment queries directly. Reach out through the channel that works best for you — we respond to terms-related questions the same way we handle deposit issues.

Team online

Live Chat

Start a chat from the account dashboard. Terms and payment disputes are handled here during Bangladesh support hours — no queue for account queries.

Email Support

Send your query to our support address with your registered account ID. Wallet dispute emails for bKash, Nagad or Rocket get a written response you can keep on record.

Help Centre

Our help centre covers account eligibility, wallet rules, withdrawal verification steps, and what happens when a transaction is flagged for review.

ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Your account details and wallet information are stored under industry-standard encryption. We do not share your bKash, Nagad, or Rocket wallet numbers with third parties outside of the payment processing flow. Access to your account is protected by OTP verification on login — if you do not recognise a login attempt, contact support immediately and we will lock the account while we investigate.

Data Handling

We collect only what is needed to run your account — registration details, wallet numbers for bKash, Nagad and Rocket, and transaction history. Nothing is sold to third parties.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the account dashboard is used. You can manage cookie preferences in your browser settings.

Account Retention

We hold your account data for as long as your account is active and for the period required under applicable law after closure. You can request deletion by contacting support.

Change Requests

To update your registered wallet number, email address, or account name, submit a request through live chat or email with your account ID and a copy of your wallet verification.

Common Questions About Our Terms

These are the account and terms questions we hear most often from people in Bangladesh. If your question is not here, live chat and email support can give you a direct answer tied to your specific account.

You must be of legal age in your jurisdiction and in a region where accessing st2 is permitted under local law. We do not override local eligibility rules — check what applies where you are.

Withdrawals go on hold until the name match is confirmed. Contact support with your account ID and wallet details and we will resolve it directly — usually within one business review cycle.

We will always notify you before material changes take effect, by email or in-app message. If you continue using your account after the notice period, that counts as acceptance of the updated terms.

Contact us through live chat or email with your account ID, the transaction reference, and the wallet used — bKash, Nagad, or Rocket. We log the dispute and respond with a formal outcome.

We keep your registration details, wallet numbers, and transaction history for as long as your account is active, plus the period required by applicable law after you close the account.

Send a deletion request through live chat or email with your account ID. We will confirm the request, process it in line with our retention obligations, and notify you when it is done.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.