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Legal Terms That Actually Make Sense

Your use of st2 depends on your local law and the eligible regions we serve — we keep these terms plain so you know where you stand. Access, wallet activity via bKash, Nagad, or Rocket, and account eligibility are all covered here.

Jurisdiction-aware termsbKash, Nagad, Rocket coveredAccount & data rightsClear contact paths
st2 Legal Terms That Actually Make Sense
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Keep Your Account Safe

We collect only what we need to run your account — your registered mobile number, transaction history, and session data. We do not sell your data or share it with advertisers. Cookies on st2 track session state and basic analytics; you can manage cookie preferences from your browser settings. Account security relies on OTP verification tied to your registered number, so keeping that number current is the single most important account step you can take.

Data Retention

We keep your account data for as long as your account is active and for a reasonable period after closure, consistent with our legal and operational obligations.

Cookie Use

Session cookies keep you logged in. Analytics cookies are anonymised. No third-party ad cookies are placed without your consent via the cookie banner.

OTP Account Access

Every login is verified by OTP to your registered number. If you lose access to that number, contact support before the account locks — early contact speeds up the recovery process.

Data Requests

You can request access to, correction of, or deletion of your personal data at any time. Raise it through live chat or email with your account ID and we will confirm the outcome.

LEGAL CONTACT PATHS

How to Reach Us on Legal or Account Matters

If something in these terms is unclear, or you need to raise a specific account or data issue, our support team handles legal queries the same way they handle account help — directly, without bouncing you around. Reach out through any of the channels below and state that your query is legal or policy-related so it gets routed correctly.

Live Chat Open the chat widget from any page on st2. Available for account and policy queries. State your issue clearly and reference your account ID for faster handling.
Email Support Send your legal or data query to our support address. Include your registered mobile number and a clear description of the issue you want reviewed.
Help Centre Our help section covers account terms, wallet policy, and data handling in plain language. Check there first — most policy questions are answered without needing to contact us.

Common Questions About Your Rights and Our Terms

These are the questions we get most often about account rights, data handling, and how our legal terms apply in Bangladesh. If your question is not here, contact support directly.

Yes. Access and eligibility depend on your local law and the regions we serve. If online gaming is restricted where you are, those restrictions apply to you regardless of what the platform offers.

The version published on this page at the time you use the platform is the governing version. We note significant changes when we update, but it is worth checking this page if you have not visited in a while.

We collect your registered mobile number, transaction records, session data, and basic analytics. We do not collect payment credentials directly — bKash, Nagad, and Rocket handle those on their own infrastructure.

Yes. Contact support with your account ID and a clear deletion request. We will process it and confirm. Note that some records may be retained for a period for legal or operational reasons.

Inactive accounts are retained for a period before closure. Data associated with a closed account is kept only as long as our legal obligations require, then removed.

Start by checking your bKash, Nagad, or Rocket transaction history alongside your st2 account record. If there is a discrepancy, contact our support team with both references and we will investigate.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.